Technical Service Representative (Packaging Equipment)

Location: Remote in the United States, with responsibility for Washington, Oregon, California, Nevada, Utah, and Arizona. Frequent travel of approximately 50% is required.

Base salary: $55,000–$70,000 per year. Commission potential: $15,000–$50,000.

Company

hirify.global develops and provides packaging equipment, automation solutions, products, and services across multiple packaging segments.

What you will do

• Identify new business opportunities through research, outreach, networking, customer visits, and industry events.
• Assess customer needs and prepare customized technical and commercial proposals.
• Manage relationships with distributors and end users, resolve inquiries, and document sales activity in Salesforce.
• Guide customers through the design, installation, and setup of transverse jaws for packaging machines.
• Troubleshoot sealing issues, recommend performance improvements, and coordinate product modifications with engineering.
• Coordinate customer feedback, production, logistics, invoicing, documentation, shipping, and delivery requirements.

Requirements

• 2–5 years of experience in technical support, maintenance, or packaging machinery roles.
• Understanding of packaging machine components and mechanical systems, including horizontal or vertical form-fill-seal machines and transverse jaws.
• Ability to interpret and validate technical drawings and accurately measure and document mechanical components.
• Strong analytical, problem-solving, communication, customer service, and negotiation skills.
• Ability to act as a liaison between customers and internal departments.
• Comfort with frequent travel of approximately 50% and eligibility to work in the United States.

Nice to have

• Experience with AutoCAD or SolidWorks.

Culture & Benefits

• Open and communicative work environment focused on individual initiative.
• Career growth opportunities in a growing global organization.
• Medical and dental programs, life insurance, paid time off, and a retirement savings plan with company match.
• Benefits eligibility begins on the first day of employment.