Carrier Deal Desk Manager (Telecommunications)

Location: Remote within the United States; hiring is not eligible in California, Connecticut, New Jersey, New York, Pennsylvania, or Washington. Occasional travel may be required for project or team meetings.

Salary: $96,640–$142,000 annually, depending on location. Compensation for other locations will be discussed during the hiring process.

Company

Twilio provides communications solutions that help businesses and developers create personalized customer experiences.

What you will do

• Lead financial diligence for complex carrier agreements and wholesale transactions across AMER.
• Build deal models and scenarios covering pricing, margins, traffic volumes, commitments, payment terms, cash flow, and financial exposure.
• Partner with Carrier Relations, Routing Operations, Finance, and commercial stakeholders to resolve deal decisions and prepare executive recommendations.
• Establish financial guardrails, approval standards, and consistent deal-analysis practices across regions.
• Translate financial requirements into CRM, CLM, and enterprise workflow controls, and track commitments after signature.
• Identify recurring risks and opportunities, improve commercial policies and processes, and coach senior analysts.

Requirements

• 8+ years of experience in commercial finance, strategic finance, procurement finance, pricing, Deal Desk, or a related analytical role involving complex commercial agreements.
• Strong financial modeling skills and the ability to evaluate supplier economics, test assumptions, assess risk, and recommend actions independently.
• Experience leading financial strategy for high-stakes vendor negotiations involving pricing, volume commitments, cash flow terms, and nonstandard commercial risks.
• Ability to influence senior stakeholders, communicate financial trade-offs, and move ambiguous decisions toward resolution.
• Experience establishing analytical standards, financial guardrails, or approval processes and coaching analysts.
• Strong working knowledge of Salesforce or similar workflow systems and enterprise financial systems.

Nice to have

• Experience with telecommunications carriers, CPaaS, wholesale messaging or voice, carrier relations, routing economics, or volume-based commercial structures.
• Oracle experience.
• Spanish or Portuguese language skills.

Culture & Benefits

• Remote-first work with occasional in-person team, project, or customer meetings.
• Competitive pay, paid time off, parental and wellness leave, healthcare, and a retirement savings program.
• Potential eligibility for equity and a corporate bonus plan.
• Inclusive culture focused on collaboration, initiative, problem-solving, and community impact.

Hiring process

• Applications are intended to be accepted until 01/01/2027, subject to business needs.
• Hiring decisions are made through a formal interview process.