Business Training Consultant (Instructional Design)

Location: Vancouver, BC, Canada. The work arrangement includes a proportion of on-site and remote work, to be discussed during the interview. Candidates must be legally eligible to work at the specified location and hold a valid work or study permit where applicable.

Salary: CAD 69,800–87,200 annual base salary, plus participation in an annual discretionary incentive or bonus program.

Company

CIBC is a relationship-oriented bank developing digital client solutions and supporting modern banking services.

What you will do

• Analyze business partner and learner needs, identify training gaps, and recommend solutions that improve front-line client interactions.
• Research, design, develop, implement, and evaluate integrated training solutions for client-facing technology initiatives.
• Create detailed storyboards, e-learning content, multimedia materials, workshops, and blended learning solutions.
• Facilitate training at national, regional, or branch level and provide subject matter expertise after technology launches.
• Support branch users with technical challenges and coordinate with technology, product, marketing, compliance, legal, and business stakeholders.
• Review project outcomes, ensure deliverable quality, and contribute to post-implementation reviews and future enhancements.

Requirements

• Post-secondary education in adult education, instructional design, applied arts, English, electronic communications, curriculum, technical or business writing, or equivalent experience.
• Experience applying adult learning and instructional or information design principles.
• Experience developing e-learning, instructor-led, and self-guided training materials.
• Experience with e-learning authoring tools such as Lectora, Captivate, or Articulate Storyline; image editing and multimedia tools; and Microsoft Office products.
• Ability to troubleshoot training tools, recommend appropriate approaches, manage deliverables, and collaborate with business stakeholders.
• Legal eligibility to work in Canada and a valid work or study permit where applicable are required.

Nice to have

• Direct experience working in a client-facing role at CIBC.
• Experience in the financial services industry.

Culture & Benefits

• Competitive salary, incentive pay, banking benefits, and a comprehensive benefits program.
• Defined benefit pension plan and employee share purchase plan.
• Vacation offering, wellbeing support, and a points-based recognition program.
• Paid Purpose Day supporting personal growth and development.
• Inclusive and accessible work environment with accommodation support available during recruitment.

Hiring process

• The process may include an attribute-based assessment and other skills tests, such as simulation, coding, or French proficiency assessments.
• Artificial intelligence tools may be used during recruitment.