Customer Operations Manager (Supply Chain)

Location: Tlaquepaque, Jalisco, Mexico

Company

hirify.global is a Fortune 500 technology distributor providing design, supply chain, and logistics expertise throughout the product lifecycle.

What you will do

• Manage supply chain functions that support strategic initiatives and customer service level agreements.
• Analyze customer forecasts and trends using Manufacturing Resource Planning concepts to plan and buy against forecasts.
• Prepare forecast models and assess requirements with customers, suppliers, and sales teams.
• Monitor inventory levels and aging while applying inventory management practices.
• Maintain customer and supplier programs, including part profiles, new parts, end-of-life transitions, and model changes.
• Collaborate with suppliers on channel policies and lead improvements that support profitability, sales, and partner satisfaction.

Requirements

• At least 3 years of relevant work experience with a bachelor's degree or equivalent.
• Bachelor's degree or equivalent experience providing comparable knowledge and job skills.
• Thorough knowledge of principles, theories, concepts, practices, and standards in the relevant discipline.
• Ability to develop solutions, evaluate alternatives, exercise independent judgment, and manage work with limited guidance.
• Ability to collaborate with management, internal departments, customers, suppliers, and sales teams.

Culture & Benefits

• Collaborative, integrity-driven environment focused on customer, supplier, and teammate relationships.
• Generous paid time off and paid holidays.
• Savings fund and year-end bonus.
• Medical, dental, vision, and life insurance.
• Education assistance, employee development resources, wellness programs, leadership development, and mentorship.
• Food coupons and flexible working arrangements may be available depending on the nature of employment.