Global Customer Relationship Center, Digital Experience Manager (AI)

Location: Dearborn, Michigan, United States; hybrid with candidates in commuting distance to a hirify.global hub, potentially onsite four or more days per week

Salary: $115,500–$218,100 per year

Company

hirify.global Motor Company develops vehicles and transportation solutions while operating global customer, technology, and supply-chain organizations.

What you will do

• Lead AI transformation, digital products, and connected omnichannel customer experiences for the Global Customer Relationship Center.
• Build and improve digital channels including live chat, SMS, MMS, messaging, mobile apps, portals, and evolving platforms such as WhatsApp, Apple Messages for Business, and RCS.
• Define and launch chatbots, co-browse, screen-share, and artificial intelligence applications.
• Coordinate interfaces across web, marketing, dealer, social, analytics, financial, fleet, commercial, IT, and supplier teams.
• Identify opportunities to shift customer engagement from voice to digital channels and improve end-to-end data availability.
• Support production launches, quality releases, operational readiness, and feedback-driven improvements.

Requirements

• Bachelor’s degree.
• 5+ years of experience with digital products and channels, including chat and messaging.
• 3+ years of digital channel experience and customer journey creation.
• Must be legally authorized to work in the United States.
• Hybrid work is required, with possible onsite attendance four or more days per week for candidates within commuting distance of a hirify.global hub.
• Visa sponsorship is not available.

Nice to have

• Experience with Salesforce and Microsoft Dynamics.
• Experience defining and launching customer- or dealer-facing AI and NLU experiences.
• Experience managing large global projects across multiple product teams and technologies.
• Customer relationship, web, or product experience.

Culture & Benefits

• Medical, dental, vision, prescription drug, and family-care benefits.
• Paid parental leave, family-building benefits, and subsidized backup childcare.
• Vehicle discounts, management leases, tuition assistance, and paid time off.
• Employee resource groups and paid time for individual and team community service.
• Paid holidays, including the week between Christmas and New Year’s Day, with the option to purchase additional vacation time.