Supervisor, Insurance Claims Operations (AI)

Location: Hybrid schedule at the Tempe, Arizona office. Onboarding requires working 4–5 days per week in the Tempe office for the first 4–6 weeks; afterward, the schedule is Tuesday–Saturday or Wednesday–Sunday with in-office days based on performance.

Base salary: $110,200–$162,000 USD annually, plus potential equity grants.

Company

hirify.global operates a local commerce platform and develops insurance, risk, and claims solutions for its global delivery business.

What you will do

• Lead, coach, and develop a team of Claims Specialists through clear expectations, development plans, and performance feedback.
• Direct daily claims operations by allocating work and monitoring quality, productivity, capacity, and resolution timelines.
• Provide quality oversight for complex and escalated claims, identify root causes and risks, and drive corrective action.
• Lead adoption of new workflows, automation, and AI-enabled tools in partnership with Engineering, Product, and Data Science.
• Use performance data and frontline insights to improve quality, efficiency, consistency, and customer experience.
• Partner with carriers, TPAs, Legal, and support teams to resolve high-priority escalations and improve claim outcomes.

Requirements

• 4+ years of experience handling complex bodily injury or property claims or working in a complex insurance operations environment.
• 1+ years of direct people management experience, including coaching, performance management, and team development.
• Experience driving cross-functional initiatives or process enhancements.
• Experience partnering with Engineering, Product, Data Science, and Operations teams.
• Strong analytical, data-driven decision-making, executive communication, and stakeholder management skills.
• Experience building scalable operational processes and governance models.

Nice to have

• Experience leading or supporting AI, automation, digital transformation, or technology-enabled operational improvements.

Culture & Benefits

• Hybrid work with structured in-office onboarding and performance-based office days.
• 401(k) plan with employer matching.
• Paid parental leave, paid time off, paid sick leave, and 11 paid holidays.
• Medical, dental, vision, disability, and basic life insurance.
• Wellness, commuter, family-forming assistance, and mental health benefits.