Licensed Customer Service Manager (Homeowners Insurance)

Location: Remote within the United States; this role must be performed full-time from one of the approved US states. The schedule is Monday–Friday between 10:00 a.m. and 7:00 p.m. CT, with one Saturday shift approximately every nine weeks.

Salary: $70,000–$85,000 base annually, plus equity.

Company

hirify.global builds technology-enabled homeowners insurance products designed to make coverage clearer, more affordable, and more accessible in areas affected by climate risks and rising costs.

What you will do

• Lead, coach, and develop a team of 12–14 licensed Customer Service Agents.
• Monitor performance metrics, identify trends, and implement improvement plans.
• Analyze team and individual data to guide coaching, workforce planning, and operational decisions.
• Develop service initiatives that improve customer experience and team effectiveness.
• Resolve complex customer escalations while maintaining high service standards.
• Partner across the business and support recruiting, onboarding, and training of new agents.

Requirements

• Property & Casualty insurance license.
• 3+ years of customer service or customer support experience, including 2+ years leading customer service teams in the insurance industry.
• Call center leadership experience and a record of coaching customer-facing employees toward performance goals.
• Experience using performance metrics and data to drive operational improvements.
• Ability to live and work full-time in an approved US state.
• Availability for the specified Central Time schedule and periodic Saturday coverage.

Nice to have

• Bilingual English and Spanish communication skills.

Culture & Benefits

• Remote-first work environment with offices in Chicago and St. Petersburg for collaboration.
• Culture focused on accountability, respectful teamwork, ownership, curiosity, and continuous improvement.
• Opportunity to improve insurance products and customer experiences through data, technology, and AI.
• Equity included in the compensation package.

Hiring process

• Interviews with recruiters, hiring managers, and team members.
• Skills assessment relevant to the position, if applicable.
• Prompt updates and feedback throughout the process.