Customer Experience Supervisor (AI)

Location: Remote - New York, United States

Salary: $55,100–$82,400 per year, depending on the geographic market. Competitive quarterly sales compensation may also be available based on achievement to plan.

Company

hirify.global develops engineered components and subsystems for mission-critical applications in healthcare, advanced manufacturing, life sciences, medical imaging, robotics, and 3D metal printing.

What you will do

• Lead, coach, and develop a team of Customer Care Representatives.
• Oversee daily customer care operations, workload management, service execution, performance monitoring, and service standards.
• Resolve escalated customer issues with customers and cross-functional partners in Sales, Operations, Engineering, and Supply Chain.
• Use customer insights, service metrics, and operational data to improve team effectiveness and customer satisfaction.
• Leverage automation and AI-enabled technologies to improve productivity, responsiveness, operational efficiency, and decision-making.

Requirements

• Experience leading, coaching, and developing teams through clear expectations, performance management, accountability, engagement, and continuous learning.
• Demonstrated success delivering strong customer experiences, building trusted relationships, and improving customer satisfaction, retention, and service quality.
• Strong analytical, problem-solving, organizational, and prioritization skills.
• Ability to use business systems, data, reporting tools, automation, and AI-enabled technologies.
• Ability to remain stationary for extended periods while working at a computer or on the phone and operate standard office equipment.
• Ability to perform light physical effort, including lifting up to 10 pounds when required.

Culture & Benefits

• Full-time position with remote work from New York.
• No regular travel is required.
• Medical, financial, and other benefits are provided.
• Work in a collaborative environment focused on teamwork, empowerment, accountability, and continuous improvement.