Switchboard Coordinator (Healthcare)

Location: Onsite at Advocate Sherman Hospital, 1425 N Randall Rd, United States. Full-time schedule is ideally weekdays from 6:00 a.m. to 2:30 p.m., with flexibility required to cover gaps, weekends, holidays, different shifts, and overnight call-ins.

Salary: $19.80–$29.70 per hour.

Company

Advocate Health is a large nonprofit, integrated health system providing hospital and healthcare services across the United States.

What you will do

• Coordinate switchboard operations, operator scheduling, PTO approvals, breaks, audits, statistics, time-card reviews, and departmental updates.
• Answer and route internal and external calls, provide hospital information, and support patients, physicians, staff, and the public.
• Operate pager, overhead paging, answering-service, and telecommunications systems, including emergency code communications.
• Communicate with Public Safety, the Emergency Room, Building Operations, nursing stations, physicians, and other hospital departments during emergencies.
• Troubleshoot customer and departmental issues, provide operator feedback, and act as a point person for problems and inquiries.
• Fill in as a switchboard operator during vacations, illnesses, overnight call-ins, and other staffing shortages.

Requirements

• High school diploma or equivalent.
• 4–5 years of customer service experience in a healthcare setting.
• 2 years of lead or coordinator experience, or demonstrated leadership potential.
• At least 6 months to 1 year of PBX experience and 1–2 years of PBS software experience.
• 1–2 years of call center experience, strong communication and organizational skills, and proficient computer skills including Microsoft Word, Excel, PowerPoint, and spreadsheets.
• Ability to work flexible hours, weekends, holidays, different shifts, and under stressful conditions in an onsite hospital environment.

Nice to have

• Knowledge of medical terminology.
• Accurate typing speed of 50 or more words per minute.
• Bilingual communication skills.

Culture & Benefits

• Full-time position with benefits eligibility and a 40-hour workweek.
• Paid time off, medical, dental, vision, life, and disability benefits.
• Flexible Spending Accounts and family benefits including adoption assistance and paid parental leave.
• Retirement plans with employer matching and financial wellness programs.
• Educational assistance and potential shift, on-call, incentive, and performance-based pay.