Support Specialist (AI)

Location: San Francisco, United States; hybrid schedule with three days per week in the San Francisco office. The role requires working 9am–6pm PST and includes one weekend day, with schedules of Sunday–Thursday or Tuesday–Saturday.

Salary: $72,000–$80,000 estimated annual salary, based on experience, plus equity.

Company

hirify.global is an AI-powered business management platform that helps service-based business owners attract leads, manage client relationships, book projects, and process payments.

What you will do

• Provide concierge-level customer support through email, chat, and phone.
• Troubleshoot complex issues and handle high-touch escalations for members.
• Guide T1 and T2 support teams toward successful resolutions.
• Act as a product expert and own a specific support function.
• Manage support projects and programs to improve team capabilities and member experience.
• Partner with Product, Engineering, Customer Success, and other teams on high-impact initiatives.

Requirements

• 3+ years of customer support or customer service experience, including at least 1 year in technical support.
• Experience providing support through email, chat, and phone.
• Excellent written and verbal communication skills, with the ability to explain complex concepts clearly.
• Experience managing projects or programs and resolving high-touch escalations.
• Strong attention to detail, organization, ownership, resilience, and customer intuition.
• Experience using AI tools such as ChatGPT or Claude to optimize work.

Nice to have

• Experience with Intercom.
• Experience working with BPOs.
• FinTech experience.
• Technical troubleshooting experience.

Culture & Benefits

• Mission-driven environment focused on the success of independent businesses.
• Collaborative culture built around feedback, ownership, authenticity, and continuous growth.
• Competitive salary and meaningful equity grants.
• Wellness programs and family leave policies.
• Fast-paced environment that encourages experimentation and innovation.