Customer Support Associate (Payments)

Location: Warsaw, Poland; hybrid work with 2–3 days in the office

Salary: Up to PLN 100,000 per annum, depending on experience

Company

hirify.global is a global B2B cross-border payments company providing technology-led payment solutions to businesses and institutions worldwide.

What you will do

• Handle inbound and outbound customer interactions across phone, case management, and digital service channels.
• Resolve customer enquiries and issues using established processes, policies, and product knowledge.
• Process payment transactions and defined dealing requests accurately within service level agreements.
• Investigate overdue balances, reconcile outstanding items, and support collections activities.
• Maintain accurate records across case management, transaction, and collections systems.
• Escalate complex, sensitive, or high-risk matters while meeting quality, KPI, and compliance standards.

Requirements

• Fluency in Polish and English is required.
• Experience in customer support, operations, deal desk, or transactional roles.
• Strong attention to detail, data accuracy, and professional communication skills.
• Ability to manage complex or sensitive customer situations under pressure.
• Ability to follow defined processes while applying sound judgment and escalating risks appropriately.
• Ability to manage multiple work types in a fast-paced, case-driven environment.

Culture & Benefits

• Flexible hybrid work arrangement with 2–3 office days per week.
• Health, disability, and life insurance.
• Paid holidays, time off, and leave for significant life events.
• Three wellness days per year.
• Up to five paid days per year for volunteering and charity activities.
• Career growth and development opportunities in a global organization.