Technical Account Specialist (AI)

Location: Austin, Chicago, or New York City, United States

Annual salary: $99,000–$132,000 USD

Company

hirify.global develops an AI-powered revenue intelligence platform that unifies data, insights, and workflows for revenue teams.

What you will do

• Advise Premium and non-Premium customers on product capabilities, integration health, configuration, and technical best practices.
• Lead scoped technical advisory engagements from discovery through closure, including stakeholder alignment, documentation, and outcome validation.
• Identify adoption blockers, recommend configuration changes or workarounds, and optimize high-impact customer workflows.
• Partner with Customer Success, Professional Services, Product, and R&D to distinguish advisory needs from break-fix issues and product gaps.
• Deliver technical health reviews using ticket trend analysis and configuration audits.
• Document reusable technical patterns, contribute to playbooks, and support security questionnaires, custom development updates, and third-party integrations.

Requirements

• 3–5+ years of experience in a technical customer-facing role such as TSE, TAM, or Solutions Engineer.
• Strong understanding of system architecture, APIs, integrations, and troubleshooting workflows.
• Excellent communication and customer engagement skills, including in high-stakes or urgent situations.
• Experience with enterprise customers and cross-functional collaboration across Product, Engineering, Customer Success, and Professional Services.
• Ability to build customer trust quickly, context-switch across a pooled customer portfolio, and translate technical details into actionable next steps.
• Ability to strategically use AI and LLM tools to synthesize technical information and produce customer-facing insights.

Culture & Benefits

• Medical, dental, and vision plans.
• Wellbeing fund and mental health benefits covering therapy and coaching.
• 401(k) program, education and learning stipend, and paid parental leave.
• Flexible vacation time and company-wide recharge days each quarter.
• Work-from-home stipend supporting a remote work environment.