Senior Relationship Banker (Fintech)

Location: Buffalo, New York, United States of America; onsite branch role with face-to-face customer interaction.

Salary: $22.61–$37.67 per hour.

Company

M&T Bank provides retail and business banking products and services.

What you will do

• Develop, expand, and retain retail and business banking relationships through proactive customer outreach and portfolio management.
• Conduct customer assessments, account opening, appointment preparation, outbound calling, follow-up, and referral activities.
• Evaluate financing requests, recommend loan structures, and submit complete loan application packages.
• Explain consumer debt, mortgage, HELOC, business banking, treasury management, and merchant services products.
• Build referral relationships with community contacts and internal business partners, including business bankers and mortgage loan originators.
• Apply KYC, CIP, fraud prevention, audit, SAFE Act, and other operational risk controls.

Requirements

• High school diploma or GED and either at least 3 years of retail sales, call center, customer service, or telesales experience, or at least 2 years of proactive sales experience.
• Strong verbal communication, interpersonal, organization, time management, and prioritization skills.
• Exceptional customer service and tactful communication with internal and external customers.
• Demonstrated financial services product knowledge and user-level internet proficiency.
• Ability to stand for long periods, interact with customers in an open face-to-face environment, read fine print, and lift objects weighing 5–30 pounds.
• Ability to work onsite in Buffalo, New York.

Nice to have

• Associate degree.
• Notary public license.
• At least 3 years of financial services sales experience.
• Additional language skills based on branch needs.

Culture & Benefits

• Fair, competitive, and market-informed compensation.
• Work focused on customer relationships, community networking, and inclusive service.
• Opportunity to support retail and business customers across complex financial needs.