Customer Support Engineer (Telecommunications)

Location: On-site in Lisbon, Portugal

Company

hirify.global is an IT consulting partner based in Portugal, delivering technology guidance through an experienced telecommunications and IT team.

What you will do

• Provide customer-facing support for telecommunications and mobile operator environments.
• Support and troubleshoot Nokia Packet Core solutions, including CMM, CMG, and NRD.
• Analyze 4G/5G mobile core networks and perform root cause analysis.
• Manage incidents, problems, and changes in managed services environments.
• Work with customers and stakeholders to resolve complex technical issues.

Requirements

• 6+ years of experience in telecommunications and customer support, ideally in mobile operator environments.
• Strong expertise in Nokia Packet Core solutions: CMM, CMG, and NRD.
• Solid knowledge of 4G/5G mobile core networks, troubleshooting, and root cause analysis.
• Experience with incident, problem, and change management in customer-facing or managed services environments.
• Knowledge of Telco Cloud and virtualized network environments.
• Portuguese at C1 and English at B2 are mandatory.

Culture & Benefits

• No-term full-time employment contract.
• Health insurance and 22 days of paid vacation.
• Four additional annual days off for Carnival, Christmas Eve, New Year's Eve, and the employee's birthday.
• Meal allowance on a Coverflex card.
• Training budget, flexible options, referral bonus, and special discounts.
• Team-oriented culture and challenging projects with opportunities to learn and grow.