IT Support Specialist

Location: Lisbon, Portugal; full-time onsite, five days per week. Occasional travel within the Iberia System and support outside normal business hours may be required.

Company

Boston Consulting Group is a global management consulting firm delivering business strategy, technology, design, and digital transformation services.

What you will do

• Provide first- and second-line IT support for the Lisbon Capability Center and resolve complex incidents across Windows, macOS, Microsoft 365, cloud services, and endpoint technologies.
• Administer Microsoft Intune, Active Directory, Microsoft Entra ID, Okta, and related identity and access management systems.
• Manage ServiceNow incidents, requests, assets, and CMDB data.
• Deliver onboarding, end-user training, and onsite or remote technical support for meetings and events.
• Create technical documentation and runbooks, identify recurring issues, and improve support operations through automation and AI.
• Mentor junior IT Support Specialists and contingent workers while collaborating with Iberia and global IT teams.

Requirements

• Two to four years of IT support or workplace technology experience in a corporate environment.
• Strong experience with Windows 10/11, Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, and Office applications.
• Hands-on experience with Microsoft Intune, Active Directory, Microsoft Entra ID, ServiceNow, and identity management technologies.
• Understanding of TCP/IP, DNS, DHCP, VPN, Wi-Fi, and collaboration technologies such as Microsoft Teams Rooms, Cisco Webex, Poly, or Zoom.
• Fluent Portuguese and English, with the ability to explain technical concepts to technical and non-technical audiences.
• Strong troubleshooting, customer service, communication, and problem-solving skills; comfortable using approved GenAI tools responsibly.

Nice to have

• Microsoft or ITIL certification.
• Experience with macOS and JAMF.
• Exposure to automation, AI-enabled support tools, or low-code solutions.

Culture & Benefits

• Collaboration with local office teams, regional technology specialists, external vendors, and BCG's global IT organization.
• Opportunities to contribute to local and global IT initiatives and service improvements.
• Onsite support for meetings and events in the Lisbon Capability Center.
• Work may include handling and moving IT equipment.