Temp IT Specialist - 2 Month Assignment (Onsite)

Location: Onsite at the Rochester, NY facility, United States

Company

Technology and business process services focused on artificial intelligence, automation, cloud engineering, advanced analytics, and digital transformation.

What you will do

• Provide customer support for the maintenance and repair of desktops, laptops, peripherals, and mobile devices.
• Diagnose and resolve hardware, software, user account, security, email, and network-related issues.
• Support Android, Apple, and Microsoft devices and operating systems.
• Assist with core infrastructure troubleshooting, service delivery program launches, changes, ongoing support, and ramp-down activities.
• Collaborate with service delivery teams, technical communications officers, subject matter experts, and functional IT groups.
• Identify process improvement opportunities and maintain accurate technical documentation.

Requirements

• Availability for a temporary two-month assignment is required.
• Ability to work onsite at the Rochester, NY facility.
• Open availability.
• 1–2 years of practical experience supporting corporate technology infrastructure.
• Working knowledge of DNS, DHCP, GPO, and network troubleshooting tools.
• Computer science or related degree and A+ certification.

Nice to have

• Experience or certifications in SCCM, VMware, Active Directory, Exchange, Network+, imaging platforms, desktop or image engineering, project management, ITIL Foundation, scripting, batch files, or PowerShell.

Culture & Benefits

• Work with teams supporting service delivery programs and corporate employees.
• Participation in IT initiatives involving artificial intelligence, automation, cloud engineering, and advanced analytics.
• Employment practices follow applicable EEO and veteran documentation guidelines.