Service Product Manager (Marine)

Location: Fond du Lac, Wisconsin, United States; hybrid workplace with three days onsite. Applicants must be currently authorized to work in the United States; visa sponsorship is not available now or in the future.

Salary: $86,500–$126,800 annually, plus eligibility for an annual discretionary bonus.

Company

hirify.global is a global marine company, and Mercury Marine manufactures and distributes marine propulsion systems, engines, services, and parts for recreational, commercial, and government applications.

What you will do

• Convey service needs and field information to product, engineering, and other internal teams.
• Support new product and model introductions, field-failure analysis, and responses to dealer, OEM, customer, and field-service questions.
• Develop service guidelines, service bulletins, memos, presentations, training materials, and technical content.
• Review operator, installation, and service manuals and support parts catalogs, accessories, and service kits.
• Monitor current product requests and known issues, contribute to warranty reduction, and communicate product fixes to the field.
• Support Mercury University through video and curriculum development and train technical account managers, product application engineers, and service personnel.

Requirements

• Thorough knowledge of Outboard and MerCruiser products, four-stroke engines, engine control systems, Mercury Helm Control systems, and Mercury diagnostic platforms.
• Strong mechanical aptitude and understanding of two-stroke and diesel engines, emissions-control devices, and marine electrical-system layout and integration.
• Effective verbal and written communication and interpersonal skills across organizational levels.
• Ability to handle short-notice assignments and meet tight deadlines.
• Knowledge of Microsoft Word, Excel, PowerPoint, and Access.
• Associate degree in engineering or a related field, or equivalent experience, plus at least three years of marine engine experience.

Nice to have

• Bachelor’s degree in engineering or a related field, or equivalent experience.
• Five or more years of marine engine experience.
• Previous Lean Six Sigma or Design Thinking experience.

Culture & Benefits

• Growth opportunities within hirify.global and across its brands.
• Medical, dental, and vision coverage.
• Paid vacation and a 401(k) with up to a 4% company match.
• Health Savings Account with a company contribution and a well-being program.
• Product purchase discounts and additional benefits.