Plumbing/HVAC Technical Support Specialist

Location: Vernon, BC, Canada. This is an office-based role with regular exposure to the manufacturing floor and up to 5% travel for tradeshows and exhibits.

Company

Team Tekmar is a hirify.global brand providing products and technical support for HVAC, hydronic, radiant, electrical, and control systems.

What you will do

• Provide technical support and troubleshooting for controls used in residential and commercial systems through phone and email.
• Assist representatives, wholesalers, contractors, and homeowners with product selection, application, installation, operation, programming, and troubleshooting.
• Troubleshoot advanced hydronic, HVAC, radiant, electronic, BACnet, internet-connected, and home automation control systems.
• Log, track, route, and investigate customer requests and ongoing cases using department applications.
• Create mechanical and electrical application drawings in Microsoft Visio and provide product literature and technical information.
• Collect customer and market feedback, improve support processes, and develop resources for the department and Product Management and R&D teams.

Requirements

• High school diploma required; a diploma or bachelor’s degree in technology, engineering, plumbing, or HVAC is preferred.
• Two to three years of applicable experience in technology, hydronics, engineering, or a related field.
• At least two years of customer service or technical support experience, including answering technical questions by phone and email.
• Basic knowledge of electronics and control systems, with strong interpersonal, organizational, communication, and time-management skills.
• Ability to handle varying call volumes, manage multiple tasks, work independently and collaboratively, and address customer issues confidently.
• Ability to move through office and manufacturing areas and wire controls for training and bench testing.

Culture & Benefits

• Customer-focused environment emphasizing effective communication, collaboration, technical expertise, integrity, and high-quality work.
• Opportunity to represent the company at tradeshows and exhibits.
• Full-time employment with work performed in an office environment and occasional manufacturing-floor exposure.
• Potential travel of up to 5% when required.