Technical Support Specialist, Level 1 (Bilingual - Spanish)

Location: Hybrid work from the Meadowvale Office in Mississauga, Canada

Company

hirify.global develops mobile and IoT device management solutions and software products.

What you will do

• Provide telephone- and email-based post-sales technical support for software products.
• Investigate customer issues, diagnose application queries, and troubleshoot MDM solutions.
• Reproduce customer environments using different devices to investigate issues further.
• Collaborate with internal stakeholders to drive reported issues through to resolution.
• Provide timely progress updates and improve the overall customer experience.

Requirements

• Degree or diploma in computer networking, information technology, computer science, or a related technical field.
• Understanding of the OSI model and networking principles, including firewalls, network protocols, and subnetting.
• Knowledge of Windows 8.1, Windows Server 2008/2012, SQL, virtual servers, and mobile platforms including Android, iOS, Windows Mobile, and BlackBerry.
• 1–2 years of relevant experience; qualified candidates may be considered with less experience.
• Strong problem-solving, organization, prioritization, teamwork, and communication skills.
• Outstanding verbal and written communication skills in English and Spanish are required.

Culture & Benefits

• Hybrid work environment based at the Meadowvale Office.
• Opportunities for personal growth, continuous innovation, and learning new technologies.
• Exposure to complex projects, leading-edge technologies, and collaborative agile teams.
• Collaboration with technology partners and a global business environment.