Renewals Account Representative (French Bilingual)

Location: Richmond Hill, Ontario, Canada; the role includes remote selling by phone and occasional travel for face-to-face customer meetings.

Salary: CAD 49,920–74,880 annually, plus eligible variable and commission compensation opportunities.

Company

Global information management company developing AI-driven solutions for digital transformation.

What you will do

• Drive maintenance renewal sales and keep existing customers' installed-base licenses current on support.
• Identify upsell and cross-sell opportunities, including multi-year renewals, premium support, and new-business lead passes.
• Reach decision-makers through phone and email prospecting, existing contacts, and collaboration with supporting teams.
• Build relationships with IT and business users, communicate solution value, and manage customer expectations.
• Create account plans, manage pipeline progression, and execute campaigns and sales plays across existing accounts.
• Research customer industries, market trends, and competitive activity to support account growth.

Requirements

• Fluent spoken and written French and English required.
• Strong written, spoken, and listening skills, including communication with C-level executives.
• Experience or aptitude in sales processes, relationship building, account planning, and opportunity management.
• Tenacity, focus, professional presence, business acumen, and a customer-centered approach.
• Ability to collaborate with executive sponsors, management, supporting functions, and channel partners.

Culture & Benefits

• Collaborative, innovative environment focused on information management and digital transformation.
• Benefits package supporting physical, emotional, and financial wellbeing.
• Vacation entitlement and paid time off.
• Eligible roles may receive variable and commission compensation.
• Commitment to diversity, inclusion, reasonable accommodation, and employee development.