Client Solutions Analyst

Location: Remote within the United States; must be located in the Eastern Time Zone (EST/ET) and available during international business hours

Salary: $65,883–$114,198 base pay per year, plus variable pay opportunity

Company

hirify.global is a global data and technology company serving markets including financial services, healthcare, automotive, agribusiness, and insurance, with 25,200 employees across 32 countries.

What you will do

• Guide enterprise clients through onboarding and product integration.
• Develop expertise in product offerings and provide implementation support.
• Deliver ongoing technical assistance and troubleshoot production, data, and processing issues.
• Serve as a key client contact through calls, presentations, and high-touch email communication.
• Prioritize and resolve technical support tickets while collaborating across teams.

Requirements

• Bachelor's degree, advanced degree, or relevant technical certifications.
• 5+ years of experience in client support.
• Ability to work remotely from the United States Eastern Time Zone during international business hours.
• Experience with enterprise-level clients or partners.
• Experience leading client presentations.

Nice to have

• Experience with API integrations and REST web services.
• Knowledge of database structures and queries.
• Experience with SFTP and AWS S3 data transfer methods.

Culture & Benefits

• Fully remote work environment.
• Medical, dental, and vision coverage.
• 401(k) matching.
• Flexible time off, including volunteer time off, vacation, sick leave, and 12 paid holidays.
• Inclusive, people-first, and purpose-driven culture.