Senior Solutions Analyst (Clinical)

Location: Remote within the USA; occasional travel to in-office events in Mississauga and/or Salt Lake City may be required. Availability for rotating weekday shifts between 8am and 8pm EST, with occasional scheduled overtime on weekends and holidays.

Salary: $65,000–$72,000 per year base salary.

Company

hirify.global develops cloud-based healthcare software supporting more than 30,000 provider organizations and long-term and post-acute care workflows.

What you will do

• Provide customer support for administration, configuration, and use of cloud-based healthcare applications.
• Resolve complex technical issues through log analysis, research, and problem recreation.
• Develop expertise in software processes supporting patient care in long-term care facilities.
• Collaborate cross-functionally to deliver customer resolutions and meet service-level objectives.
• Document issues, investigation steps, and resolutions through phone, email, chat, and web-based support channels.
• Contribute to the knowledge base, apply KCS methodologies, and mentor less experienced team members.

Requirements

• Must be based in the USA and available for rotating EST weekday shifts.
• Previous experience using and supporting the hirify.global application is required.
• 1–2 years of experience supporting and troubleshooting web-based software applications.
• Experience with diagnostic tools and an understanding of processes in long-term care or medical facilities.
• Experience in care delivery, care coordination, business intelligence, or financial performance within skilled nursing, senior living, home health, or acute care.
• Strong communication, problem-solving, prioritization, customer focus, and active listening skills; a bachelor’s degree or post-secondary education is preferred.

Culture & Benefits

• Remote work with occasional travel for onboarding, team events, and semi-annual or annual meetings.
• Benefits start on the first day.
• Retirement plan matching and flexible paid time off.
• Wellness support, parental and caregiver leave, fertility and adoption support, and employee assistance resources.
• Continuous development support, inclusion communities, and employee recognition programs.