Application Support Specialist - 2nd Level Support 100%

Location: Madrid, Spain

Company

hirify.global is a wealth management company focused on delivering banking and financial services.

What you will do

• Ensure the smooth operation of core banking applications through 2nd-level application support.
• Process monitoring and service desk incidents within agreed SLAs and coordinate with incident managers, service owners, 3rd-level support, IT teams, and business stakeholders.
• Administer change requests, application processes, data cleansing, maintenance activities, and operational documentation.
• Participate in weekly 24/7 on-call rotations, periodic releases, and weekend deployments.
• Support batch job scheduling and monitoring using Automic AWA, Control-M, or similar tools.
• Drive process optimization and automation, including the handover of repetitive tasks to L1 support.

Requirements

• Completed IT training, a Computer Science degree, or an equivalent IT certification.
• At least 2 years of professional experience in application support.
• Strong Linux knowledge and solid server-level Windows knowledge; shell scripting is an advantage.
• Familiarity with Java application servers, databases, workload automation, and batch job scheduling tools such as Automic AWA or Control-M.
• ITIL Foundation certification and the ability to manage small teams or projects.
• Good written and spoken English required. Experience in banking or financial services is advantageous.

Culture & Benefits

• Work in an interdisciplinary system engineering environment combining technology platforms, operational responsibility, and business management.
• Collaborate across application support, IT, Agile, and business teams.
• Take ownership of operational improvements and learn new concepts in a wealth management environment.