13 дней назад
Hospitality Application Support Specialist (English & French)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Hospitality Application Support Specialist (English & French) (SAP TMSforHotels/PMS): Providing first-level support for the EMMA property management system used by hotels worldwide, with an accent on application troubleshooting, configuration changes, and hotel-user support. Focus on managing ServiceNow incidents, coordinating with technical teams and vendors, documenting troubleshooting procedures, and building trusted relationships with hotel stakeholders.
Location: Madrid, Spain; travel up to 20%, primarily in Europe, with occasional international travel.
Company
Hotel Group operates more than 1,500 hotels across 95+ countries and provides hospitality services through multiple hotel brands.
What you will do
- Provide first-level application support for the EMMA property management system, based on SAP TMSforHotels.
- Resolve application errors, training issues, and hotel support requests.
- Perform on-demand PMS configuration changes for assigned hotels.
- Manage ServiceNow tickets and coordinate escalations with internal technical teams and external vendors.
- Act as the application ambassador and single point of contact for a portfolio of hotels.
- Create process documentation and troubleshooting materials for support teams and hotel users.
Requirements
- Fluency in English and French at native or high level is required.
- Bachelor’s degree in International Hotel Management, Hospitality Management, or a related field.
- Experience in hospitality operations, such as Front Desk, Meetings & Events, or Night Audit.
- Experience with helpdesk or call-center functions and IT support tools such as ServiceNow or Jira.
- Strong communication, stakeholder management, ownership, teamwork, and documentation skills.
- Ability to interact confidently with hotel senior staff, including Heads of Department and General Managers.
Nice to have
- ITIL Foundation certification or above.
- SAP certifications and experience with SAP TMSforHotels.
- Experience with Opera, Shiji, or other property management systems.
- Experience with SAP functional modules such as FI, CO, or MM.
- International work experience.
Culture & Benefits
- Work in an international, dynamic hospitality IT support team.
- Collaborate with hospitality and IT specialists on technology services for hotel operations.
- Access learning, career development, inclusion, and employee resource group initiatives.
- Receive global and local benefits, including discounted stays and food, beverage, breakfast, and spa offers.
- Competitive salary package and company benefits.
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