CRM Delivery Specialist

Location: Hybrid role based within commuting distance of the Milton Park office in Oxfordshire, United Kingdom, with a minimum of three days per week in person. The office is planned to relocate to Oxford city centre in late 2027 or early 2028.

Company

hirify.global is a global academic publishing, business intelligence, knowledge, and events business; the role sits within Taylor & Francis Group.

What you will do

• Gather requirements, plan, execute, and report on evidence-based email marketing campaigns and one-off emails.
• Advise marketing colleagues on email planning, campaign setup, execution, testing, and best practices.
• Build customer journeys using approved templates and assets while maintaining brand consistency and compliance.
• Analyze campaign performance, develop actionable recommendations, and optimize email strategies.
• Maintain reports, budgets, and operational trackers to support transparent campaign delivery.
• Collaborate with marketing, content, CRM, third-party providers, customers, and internal stakeholders.

Requirements

• Strong knowledge of email strategy, execution, testing, and campaign optimization.
• Experience delivering email campaigns through platforms such as Salesforce Marketing Cloud or Pardot.
• Ability to analyze customer and market data and translate insights into actionable strategies.
• Knowledge of data management, GDPR, CAN-SPAM, and other data protection requirements.
• Experience gathering requirements and working with web or cloud databases, CMS platforms, email creation tools, and Microsoft Office.
• Must live within commuting distance of the Milton Park office and be available for at least three in-person days per week.

Culture & Benefits

• Flexible balanced working model combining office-based collaboration with the option to work from home or remotely when not working in person.
• 25 days of annual leave, a birthday day off, and three additional discretionary holiday-season days.
• Four paid volunteering days per year and an employee assistance programme with 24/7 wellbeing support.
• Company-funded private medical insurance, pension scheme, life assurance, and optical and medical care.
• Share Match plan providing two free shares for each purchased share.

Hiring process

• Adjustments are available during the recruitment process for candidates who need support or an alternative application format.