Strategic Account Manager (SaaS)

Location: UK region; the role supports enterprise hospitality customers across the United Kingdom. The position is a 12-month contract.

Company

hirify.global provides a cloud commerce platform that unifies online and physical operations for retail, hospitality, and golf businesses in more than 100 countries.

What you will do

• Act as the primary contact for the largest and most strategic hospitality customers.
• Develop and execute account plans focused on growth, retention, and product adoption.
• Increase product usage and improve Net Revenue Retention across the customer portfolio.
• Plan and lead quarterly business reviews and customer success plans.
• Analyse usage data, go-live milestones, and health scores to identify and mitigate risks.
• Collaborate with Product, Customer Success, Implementation, and Support teams while sharing customer feedback and identifying product gaps.

Requirements

• 3–5+ years of experience in Account Management or Strategic Customer Success within a B2B SaaS environment.
• Experience managing enterprise customers and complex, multi-level stakeholder structures.
• Strong understanding of SaaS metrics, including NRR, product adoption, expansion, renewals, and churn.
• Ability to engage confidently with C-level, operational, and technical stakeholders.
• Strong ownership, data-driven decision-making, and relationship management skills.
• Fluent business-level English required.

Nice to have

• Experience in hospitality, POS, or hospitality technology.

Culture & Benefits

• Career growth opportunities in an expanding company.
• Inclusive and diverse culture with opportunities to take initiative and make an impact.
• Equity scheme and health, dental, and optical coverage.
• Health and wellness credit of up to £400 per year and access to mental health support.
• Ability to work from almost anywhere in the world for up to 60 days per year.
• Volunteer time, transit benefits, healthy snacks, and social activities.