Intern, Customer Excellence & Operations (AI)

Location: Milan, Italy

Company

hirify.global is a mid-sized biotechnology company developing life-changing medicines through innovation, scientific expertise, and cross-functional collaboration.

What you will do

• Support change management initiatives within the affiliate’s digital evolution and AI transformation journey.
• Help launch, develop, and manage digital solutions for patients, caregivers, the general public, and healthcare professionals.
• Contribute to multi-target omnichannel campaigns and digital communication initiatives.
• Support AI adoption through educational initiatives, awareness campaigns, training materials, and internal communications.
• Prepare presentations and materials for internal and external promotion of digital and innovative projects.
• Help define metrics and KPIs to measure the impact of digital activities and projects.

Requirements

• Degree in Marketing, Communication, Economics, Digital Marketing, Digital Communication, Pharmacy, Pharmaceutical Chemistry and Technology, or a related field.
• Excellent written and spoken English required.
• Strong verbal and written communication, analytical, strategic thinking, multitasking, and project management skills.
• Proficiency in Microsoft Office, especially PowerPoint and Excel, as well as generative AI tools and platforms.
• Strong understanding of social media, digital communication platforms, digital ecosystems, and digital marketing methodologies.
• Interest in innovation, emerging technologies, AI-enabled solutions, and digital transformation.

Nice to have

• Postgraduate Master’s degree in Digital Marketing or an equivalent qualification.
• Experience creating content and copy for websites, emails, social media, mobile apps, and other channels.

Culture & Benefits

• Learning, growth, and skills-development opportunities within an established biotechnology company.
• Access to the stability and resources of a well-established business with opportunities for meaningful individual contributions.
• Inclusive and collaborative environment focused on diverse perspectives and belonging.
• Work contributing to the development of life-changing medicines.