Operations Supervisor (Bilingual Call Center)

Location: Onsite at Doña Julia Vargas Ave, Pasig, Metro Manila, Philippines; must be willing to work during US hours.

Company

hirify.global operates in healthcare services, including medical billing, claims processing, and customer support.

What you will do

• Organize, direct, and monitor daily activities and workloads for customer service representatives.
• Monitor calls, productivity, technical accuracy, policy compliance, and employee performance.
• Interview, train, coach, motivate, evaluate, and support customer service representatives.
• Answer questions from representatives and clients, resolve complaints, and recommend corrective actions.
• Prepare schedules, workflow procedures, correspondence, and operational reports for management.
• Manage disciplinary matters and support compliance with healthcare billing regulations and HIPAA requirements.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• At least 2 years of supervisory experience in a call center handling a healthcare account.
• Bilingual Spanish and English communication skills required.
• Knowledge of medical billing, healthcare claims processing, ICD-9/10, CPT, HCPC codes, 1500 forms, and payer or insurance benefits.
• Proficiency with Excel, PowerPoint, and other software; strong leadership, analytical, organizational, decision-making, and communication skills.
• Must be willing to work onsite during US hours.

Nice to have

• Experience with Epic, GE, or eClinicalWorks.
• Recent related training or experience, preferably within the past five years.

Culture & Benefits

• Fixed weekends off.
• Day-one HMO coverage with two dependents covered at no cost.
• Medical cash, rice, and clothing allowances.
• Free daily lunch and paid time off.
• Training, staff development, employee engagement activities, and internal mobility opportunities.