Operations Case Manager (Life and Health Insurance)

Location: Remote within the United States; Monday–Friday, 8:30am–5pm CT

Salary: $21.83–$29.53 per hour

Company

hirify.global provides financial and insurance products intended to help people manage money and live balanced and generous lives.

What you will do

• Act as a dedicated point of contact for assigned field staff regarding Life and Health applications, contract changes, underwriting, and new business.
• Manage the full life cycle of applications, prioritizing cases and ensuring accurate, timely handling with minimal direction.
• Review applications and documentation for completeness before submission and follow up on missing or incomplete information.
• Handle phone, email, and Teams communications, including sensitive information, complaints, product education, and regulatory guidance.
• Provide updates on critical cases to field staff, corporate stakeholders, executives, and internal teams.
• Identify process improvements, collaborate across Operations, and influence outcomes without formal authority.

Requirements

• College degree or equivalent work experience.
• At least 2 years of experience in financial services; experience with life or health insurance, sales, or customer service is preferred.
• Excellent oral and written communication skills with a high level of professionalism.
• Strong interpersonal, analytical, negotiation, organization, prioritization, and problem-solving skills.
• Ability to manage complex cases, exercise independent judgment, adapt to changing demand, and work with little direction.
• Ability to build business relationships, influence without authority, and take ownership with high accountability.

Culture & Benefits

• Remote work with a Monday–Friday schedule aligned to Central Time.
• Medical, dental, and vision insurance, plus health savings and flexible spending accounts.
• 401(k), pension, life, disability, and supplemental protection insurance.
• 20 days of paid time off, sick and safe time, 10 paid company holidays, volunteer time off, and paid parental leave.
• Potential bonus and incentive programs, employee assistance, and well-being benefits.