Service Desk Student (IT)

Location: Mississauga, Ontario, Canada; work from the Mississauga office

Salary: $22.00–$25.00 per hour

Company

hirify.global provides technical and business solutions across mining, energy, and infrastructure projects worldwide.

What you will do

• Provide desktop and end-user support for local and remote offices, including computers, phones, mobile devices, network equipment, and other IT services.
• Prioritize, manage, monitor, and update service requests and assigned tickets against service-level targets.
• Deploy computer images and software locally and remotely.
• Prepare support and procedural documentation and provide user and group training.
• Set up, relocate, and dismantle workstations for office moves, remodels, and new installations.
• Follow information security policies and deliver a high level of customer service.

Requirements

• Currently enrolled in a relevant college diploma or degree program in PC technical support, cybersecurity, network administration, or a similar field.
• Experience supporting Dell and HP computers, peripherals, printers, and other hardware.
• Familiarity with helpdesk software, remote user support, Windows, Microsoft Office, Office 365, Teams, SharePoint, and OneDrive.
• Understanding of Active Directory administration, Microsoft Exchange, Office 365 administration, and ITSM tools such as Zendesk, ServiceNow, or Remedy.
• Strong analytical, troubleshooting, organizational, communication, and customer service skills.
• Strong written and verbal English proficiency and the ability to work independently and collaboratively.

Nice to have

• Knowledge of Autodesk, ESRI, or Bentley engineering software.
• Understanding of engineering and business fundamentals.

Culture & Benefits

• Flexible work environment.
• Formal and informal mentorship from experienced industry professionals.
• Long-term career development and opportunities to participate in complex international projects.
• Lunch and Learns, charity events, student showcases, and social and sports activities.
• Inclusive workplace focused on diversity, innovation, safety, and sustainability.