Applied AI Strategy & Ops Lead

Location: U.S. (Remote)

Salary: $130K–$160K annually, depending on qualifications, experience, certifications, education, and geographic location.

Company

hirify.global operates an app-based marketplace connecting healthcare professionals with workplaces that need staff, supporting financial stability for workers and essential care for communities across the U.S. Founded in 2016, the company is remote-first, has more than 1,000 employees, and has been profitable since 2022.

What you will do

• Build and iterate on workflows, integrations, and automations that improve operational efficiency.
• Execute high-priority tooling and automation initiatives across the operational stack.
• Partner with engineers and developers to scope requirements, write technical specifications, and prioritize tooling work.
• Improve systems across support platforms and AI-driven solutions.
• Translate operational problems into practical, well-scoped technical solutions.
• Troubleshoot production issues, improve system reliability, and strengthen connections between tools.

Requirements

• Technical fluency with APIs, integrations, and automation tooling, including the ability to build and debug independently.
• Strong execution discipline, ownership, problem-solving, and systems-thinking skills.
• Experience working with support platforms such as Zendesk.
• Familiarity with AI-driven tools and automation workflows.
• Background in Operations, Support, or Customer Experience environments.
• Experience working with evolving or fragmented tooling stacks.

Culture & Benefits

• Remote-first working environment.
• Hands-on individual contributor role with ownership across Operations and Engineering.
• Opportunity to improve tooling that supports millions of people and healthcare operations across the U.S.
• Compensation is adjusted within the stated range based on qualifications, experience, and geographic location.

Hiring process

• Application review followed by a case study.
• Case interview with a team member, followed by interviews with the Heads of Core Services and Operations.
• Final culture interview with executive leadership.