Customer Experience Specialist (CES) Transplant

Location: Madrid, with responsibility for the Madrid–Levante territory and at least 80% customer-facing activities requiring travel.

Salary: €48,000–€64,000 per year.

Company

hirify.global is a global healthcare company focused on immunology and innovative treatments in transplant medicine.

What you will do

• Drive the launch and growth of the transplant portfolio across assigned hospital and transplant-center accounts.
• Identify and segment hematologists and other specialists involved in chronic graft-versus-host disease management, then develop tailored engagement plans.
• Collect field insights and competitive intelligence and share findings with Sales, Marketing, Customer Engagement, and Medical teams.
• Develop customer-focused account plans, omnichannel campaigns, and commercial projects aligned with brand strategy.
• Build relationships with healthcare professionals, support multidisciplinary teams, and organize local symposia, workshops, and scientific engagements.
• Ensure medication availability, sales performance, ethical conduct, and compliance with hirify.global policies and applicable laws.

Requirements

• Established experience as a commercial representative, preferably in hematology, oncology, transplant, immunology, or rare diseases.
• Knowledge of healthcare-system business, decision-making processes, market trends, key account management, and hospital product launches.
• Marketing, project management, digital, CRM, omnichannel, Power BI, AI tools, and data analytics capabilities.
• Bachelor’s degree in a science subject such as Pharmacy, Biochemistry, Biology, or Chemistry; commercial training or a master’s degree is advantageous.
• Valid driver’s license and willingness to travel, with a minimum of 80% customer-facing activities.
• Spanish at native level is required; English reading and understanding are required, while strong speaking ability is highly desired.

Nice to have

• Scientific knowledge in immunology, hemato-oncology, and/or transplantation.
• Commercial training or a master’s degree.

Culture & Benefits

• Supportive, future-focused environment centered on scientific progress and patient outcomes.
• Opportunities for professional growth through promotion or international and lateral career moves.
• Rewards package recognizing contribution and impact.
• Healthcare, prevention, and wellness benefits.
• At least 14 weeks of gender-neutral parental leave.