Customer Support Specialist (AI)

Location: Amsterdam, Netherlands; on-site

Company

hirify.global is building a connected restaurant management platform that integrates sales, reservations, kitchen preparation, payments, and operational data for hospitality businesses.

What you will do

• Provide first-line support to merchants through chat, email, and phone.
• Investigate issues, diagnose root causes, and own resolutions from the first response through the final fix.
• Collaborate with Engineering, Product, and Operations on complex problems.
• Meet customer satisfaction, quality, and response-speed targets in a fast-paced environment.
• Convert merchant insights into documentation, product feedback, and educational materials.
• Set up tools and AI-powered workflows to improve support and company processes.

Requirements

• Creative problem-solving skills and curiosity about hospitality businesses.
• Empathetic, persistent, and confident handling merchant communications.
• Clear communication across chat, email, and phone.
• Strong product curiosity and the ability to become an expert in the hirify.global system.
• Comfort with scheduled on-call time.
• Fluent Dutch and English are required.

Nice to have

• Fluency in Italian and/or Spanish.

Culture & Benefits

• Start-up equity.
• Flexible time off.
• Lunch in the office.
• Team events.
• Work with AI to improve quality, efficiency, and speed.