Customer Service Representative (Supply Chain)

Location: Leiden, Netherlands; hybrid role

Company

hirify.global develops sustainable solutions in flavors, fragrances, food ingredients, health, and biosciences for healthcare, food, consumer, and industrial markets.

What you will do

• Lead and support customer service activities for the Danisco-to-hirify.global integration and transition program.
• Act as the operational interface between hirify.global and internal and external customers throughout the customer journey.
• Manage customer onboarding, Order-to-Cash, after-sales processes, and service continuity.
• Coordinate with commercial teams, supply chain partners, and third-party logistics providers to support order fulfillment.
• Monitor transition plans, communicate progress, and manage stakeholder updates.
• Analyze process challenges, implement sustainable improvements, and support compliance, documentation, KPI achievement, and system adoption.

Requirements

• Bachelor’s degree in Business, Supply Chain, Logistics, Customer Service, or a related field.
• Experience in Customer Service, Customer Operations, Supply Chain, or a customer-facing project environment.
• Experience with business transformation, integration, or transition projects is desirable.
• Strong knowledge of ERP systems, preferably SAP Order-to-Cash modules.
• Understanding of customer service processes, order management, and export documentation, with strong analytical, problem-solving, communication, and stakeholder management skills.
• Fluent English is required; the role is based in Leiden and follows a hybrid working model.

Nice to have

• Experience with mergers, acquisitions, business integrations, or large-scale change projects.
• Knowledge of Lean, Six Sigma, or other continuous improvement methodologies.
• Experience training colleagues, facilitating workshops, or leading process improvement initiatives.

Culture & Benefits

• Opportunity to contribute to a strategic global transformation project.
• Hybrid work with flexibility and work-life balance.
• Collaborative international environment with exposure to global teams and customers.
• Learning, development, and career growth opportunities.
• Inclusive workplace culture focused on innovation, diversity, and collaboration.
• Competitive compensation and comprehensive benefits package.