Application Support Analyst (Fintech)

Location: Remote from Mexico or Guatemala; temporarily remote

Company

hirify.global is a global fintech company building payment products that simplify international money movement for consumers and businesses.

What you will do

• Investigate individual transactions and transaction-flow anomalies using Oracle SQL, Postman, OpenSearch, and Grafana.
• Maintain business-critical payment services, monitor system health, and detect degraded performance or faults.
• Respond to incidents, document root-cause analyses, manage incident reports, and coordinate resolution activities.
• Communicate with partners, banks, PSPs, and processors regarding transaction issues, data corrections, reporting, and file-loading discrepancies.
• Support SAR reconciliation, including unmatched, duplicate, missing, or mismatched transaction data.
• Coordinate releases, rollbacks, post-release health checks, and payment-processing decisions based on investigation findings.

Requirements

• Basic SQL skills, preferably with Oracle SQL, and basic skills in any programming language.
• Experience with Grafana monitoring and alerting; Linux, networking, or cloud administration experience.
• Ability to troubleshoot APIs and partner integrations using documentation and tools such as Postman.
• Experience communicating and negotiating with banks, PSPs, and processors.
• Ability to manage concurrent incidents under time pressure and strict SLA requirements.
• Advanced English skills are required for written and verbal partner and internal communication.

Nice to have

• Experience with OpenSearch.
• Bachelor’s degree.

Culture & Benefits

• Opportunity to contribute to payment products used by millions of customers worldwide.
• Ownership of meaningful outcomes and autonomy in decision-making.
• Career development opportunities in a fast-growing global fintech.
• Collaboration with colleagues from diverse backgrounds and disciplines.
• Fast-paced environment focused on experimentation, continuous improvement, and action.