Application Support Analyst (Fintech)

Location: Philippines; temporarily remote

Company

hirify.global is a global fintech company building payment products that simplify international money movement for consumers and businesses.

What you will do

• Analyze transaction flows and individual payments using Oracle SQL, Postman, OpenSearch, and related tools.
• Maintain business-critical payment services and monitor system health, faults, and degraded performance with Grafana.
• Investigate pending, manually flagged, unmatched, duplicate, or missing transactions and document root causes.
• Respond to incidents, prepare detailed reports, and coordinate employees and technical teams through resolution.
• Communicate with partners, banks, PSPs, and processors about transaction issues, data corrections, and file-loading discrepancies.
• Coordinate releases, rollbacks, post-release health checks, and payment-processing decisions.

Requirements

• Basic SQL skills; Oracle SQL experience is preferred.
• Experience with Grafana monitoring and alerting, plus Linux, network, or cloud administration.
• Ability to use API documentation and Postman to troubleshoot partner integrations.
• Basic programming skills and understanding of financial processes and fintech terminology.
• Direct experience communicating and negotiating with banks, PSPs, and processors.
• Advanced English proficiency in written and verbal communication is required.

Nice to have

• Experience with OpenSearch.
• Bachelor’s degree.

Culture & Benefits

• Opportunity to contribute to payment products used by millions of customers worldwide.
• Ownership of meaningful outcomes and autonomy in decision-making.
• Learning, development, and career growth opportunities across functions and geographies.
• Collaboration with colleagues from diverse professional and cultural backgrounds.
• Fast-paced environment focused on action, experimentation, and continuous improvement.