Support L2

Location: Fully remote

Company

hirify.global develops and operates high-load products serving more than 100 million users worldwide.

What you will do

• Provide second-line technical support, including B2B support for internal users.
• Analyze, diagnose, and reproduce complex technical incidents in web applications.
• Use DevTools, APIs, ELK Stack, Grafana, PostgreSQL, ClickHouse, and SQL to troubleshoot issues and identify root causes.
• Validate core UI elements and business functionality, then create and track detailed bug reports.
• Process and route alerts and participate in incident management.
• Collaborate with L1 Support, Development, QA, DevOps, and Information Security teams.

Requirements

• Experience in technical support, software support, or a related technical role.
• Hands-on experience with ELK Stack, Grafana, PostgreSQL, and ClickHouse.
• Ability to write SQL queries for troubleshooting and data analysis.
• Strong DevTools skills, including Console, Network, HTTP requests and responses, status codes, and headers.
• Understanding of HTTP and REST API principles, plus experience with bug-tracking systems and JQL.
• Experience handling alerts, technical incidents, and writing clear, actionable bug reports.

Culture & Benefits

• Fully remote work with a 2-on / 2-off schedule and 12-hour shifts.
• All required hardware and equipment.
• Comprehensive medical insurance, including dental coverage, after the probation period.
• Support for sports, English lessons, and therapy sessions.
• Professional development, knowledge sharing, a corporate library, team events, and workshops.