Technical Support Engineer (Fintech)

TL;DR

Technical Support Engineer (Fintech): Supporting merchants using a payment orchestration platform with an accent on technical troubleshooting, payment operations, and platform analysis. Focus on investigating transaction issues, analyzing logs and database queries, and ensuring a smooth merchant experience across complex payment integrations.

Location: Must be based in Cyprus (Remote/Hybrid options available within Cyprus).

Company

hirify.global is a fintech company developing a payment orchestration platform for secure fund processing and merchant integrations.

What you will do

• Investigate and resolve merchant-reported issues regarding payment processing, failed transactions, and routing behavior.
• Analyze logs, system events, and database queries to identify root causes of technical issues.
• Validate processor responses, webhook behavior, and merchant configurations.
• Support merchant onboarding, go-live activities, and payment method configuration.
• Monitor approval rate anomalies and investigate processor-specific issues.
• Maintain troubleshooting guides and document recurring issues for process improvement.

Requirements

• 3+ years of experience in Technical Support, Fintech, Payments, or PSPs.
• Proficiency in analyzing application logs and investigating technical issues.
• Experience working with REST APIs, JSON, and Postman.
• Strong experience with SQL and database querying.
• Understanding of payment flows (Authorization/Capture, Refunds, Chargebacks, 3DS).
• Fluent English and strong communication skills.

Nice to have

• Experience with monitoring tools like Kibana, Grafana, or Metabase.
• Prior experience with payment orchestration platforms.

Culture & Benefits

• Full remote work flexibility.
• Competitive compensation via service contract.
• Transparent performance reviews twice a year with bonus opportunities.
• Annual allowance for home office, sports, or equipment.
• Paid language courses and access to learning platforms.
• Mindfulness benefit with 50% coverage for psychological support.

Hiring process

• HR interview (40 min).
• Technical interview (1 hour).
• Final interview (1 hour).