Customer Success Manager (PropTech)

Location: Hybrid role for regional Australian candidates, with work from home and in-office days in Sydney or Melbourne as required; interstate travel may be required.

Part-time, four days per week, on a nine-month fixed-term contract with potential extension.

Company

hirify.global develops property technology products, including CampaignAgent, a vendor payments and financing platform for Australian real estate agencies.

What you will do

• Manage a portfolio of real estate agency accounts, driving engagement, retention, and long-term partnerships.
• Onboard new agencies through the digital onboarding program and help teams adopt the platform.
• Build relationships with agency principals, sales agents, and operational staff.
• Monitor market trends, platform performance, and utilisation data to recommend product adoption strategies.
• Resolve customer issues and coordinate effective solutions across internal teams.
• Collaborate with sales, technology, marketing, and customer support on customer experience improvements, product updates, and special projects.

Requirements

• Experience managing customer or agency accounts through proactive communication and relationship management.
• Ability to onboard customers, explain product value, and support long-term platform adoption.
• Ability to use data and reporting to identify utilisation trends and improve customer outcomes.
• Strong cross-functional collaboration and stakeholder communication skills.
• Availability for a hybrid arrangement involving occasional office attendance in Sydney or Melbourne and potential interstate travel.

Culture & Benefits

• Flexible hybrid working approach.
• Flexible leave options, including birthday leave and the ability to purchase additional leave.
• Flexible parental leave for primary and secondary carers.
• Volunteering leave, community grants, matched payroll giving, and community fundraising initiatives.
• Hackdays and opportunities for learning, growth, and innovation.