Applied AI Strategy & Ops Lead

Location: Remote in Canada, the EU, Ireland, or the UK

Salary: $120K–$140K annually, depending on qualifications, experience, and geographic location.

Company

hirify.global operates an app-based healthcare staffing marketplace connecting healthcare professionals with workplaces that need staff.

What you will do

• Build and iterate on workflows, integrations, and automations that improve operational efficiency.
• Execute high-priority tooling and automation initiatives across the operational stack.
• Partner with engineers and developers to scope requirements, write technical specifications, and prioritize tooling work.
• Improve support platforms and AI-driven systems across multiple tools.
• Translate operational problems into practical technical solutions and address tooling gaps.
• Troubleshoot production issues, improve system reliability, and strengthen how systems connect and operate together.

Requirements

• Technical fluency with APIs, integrations, and automation tooling, including the ability to build and debug independently.
• Strong execution, problem-solving, systems-thinking, and ownership skills.
• Experience working with support platforms such as Zendesk.
• Familiarity with AI-driven tools and automation workflows.
• Background in Operations, Support, or Customer Experience environments.
• Experience working with evolving or fragmented tooling stacks.

Culture & Benefits

• Remote-first environment with a team of more than 1,000 people.
• Hands-on individual contributor role with ownership of internal tooling across Operations.
• Opportunity to work at the intersection of Operations and Engineering.
• Work focused on improving access to healthcare staffing and financial stability for healthcare professionals.

Hiring process

• Application and case study.
• Case interview with a team member, followed by interviews with the Heads of Core Services and Operations.
• Final culture interview with executive leadership.