End User Services Manager, North America

Location: Ottawa, Canada — on-site. Occasional travel across North American sites may be required, at less than 10%.

Salary: CAD 75,000–110,000 per year, with potential annual bonus, equity, and benefits.

Company

hirify.global develops optical and photonic solutions for high-speed networks, cloud computing, data centers, telecommunications, and advanced manufacturing.

What you will do

• Own regional end user service delivery across North American locations.
• Lead and develop a geographically distributed desktop support team across multiple sites.
• Resolve complex desktop issues and provide executive support as a regional escalation point.
• Manage ITIL-aligned incident, change, problem, and asset management processes, with a focus on continuous improvement and automation.
• Partner with global IT teams to implement and optimize Intune, Microsoft 365, SCCM, NinjaOne, Autopilot, and Azure AD.
• Lead regional and global IT projects, KPI and SLA improvement, budget planning, asset lifecycle management, vendor coordination, and knowledge sharing.

Requirements

• 7+ years of IT experience, including desktop support and end user services.
• 3+ years managing IT teams in regional or multi-site environments, preferably in North America.
• Proficiency with Intune, SCCM, Azure AD, Office 365, Windows OS, PowerShell, and Group Policy management.
• Experience supporting senior executives and resolving high-impact IT issues.
• Hands-on knowledge of ITSM platforms such as ServiceNow and adherence to ITSM processes.
• Fluent English required. Occasional work outside normal business hours may be needed.

Nice to have

• ITILv4 Foundation or another ITIL certification; ITILv3 certifications are also considered.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience supporting manufacturing or R&D environments.
• Experience working across cultures, geographies, and functions.

Culture & Benefits

• Flexible time off and health and wellness benefits.
• Tuition reimbursement and career growth support.
• On-site gym, games room, prayer room, subsidized meals, and free coffee and tea.
• Employee stock options and incentive plans.
• Collaborative, innovative, and inclusive work environment.