Canada - Sr. Solutions Analyst (Clinical)

Location: Remote, Canada; occasional travel to offices in Mississauga and/or Salt Lake City may be required for onboarding, team events, and semi-annual or annual meetings. Availability is required for rotating weekday shifts between 8am and 8pm EST, with occasional scheduled overtime on weekends and holidays.

Salary: CAD 65,000–72,000 per year.

Company

hirify.global is a privately held health technology company providing cloud-based healthcare solutions for long-term and post-acute care providers.

What you will do

• Provide customer support for application administration, configuration, and utilization issues.
• Develop deep knowledge of cloud-based software supporting long-term care processes and patient care.
• Resolve complex technical issues through log analysis, research, and problem recreation.
• Collaborate cross-functionally to deliver customer resolutions and improve satisfaction.
• Create and maintain knowledge-base content using KCS methodologies.
• Document customer issues, investigation steps, and resolutions in the help desk ticketing system while mentoring less experienced team members.

Requirements

• Experience using and supporting the hirify.global application is required.
• 1–2 years of experience supporting and troubleshooting web-based software applications.
• Experience with diagnostic tools and complex technical problem-solving.
• Understanding of business processes in long-term care or medical facilities.
• Experience in care delivery, care coordination, business intelligence, or financial performance within skilled nursing, senior living, home health, or acute care facilities.
• Strong written and verbal communication, customer focus, empathy, prioritization, and multitasking skills.

Nice to have

• Root cause analysis certification.
• Bachelor’s degree or post-secondary education.

Culture & Benefits

• Remote work with periodic in-office events.
• Benefits starting from Day 1.
• Retirement plan matching and flexible paid time off.
• Wellness support, parental and caregiver leave, fertility and adoption support.
• Continuous development support, employee assistance, inclusion communities, and recognition programs.