Experience Acceleration Specialist (AI)

Location: Virtual Office (Italy); the ideal candidate is preferably based in the Milan or Rome area.

Compensation: €56,200–€72,800 annual on-target earnings, with commission bonus opportunities.

Company

hirify.global provides an AI-powered experience orchestration platform that connects people, systems, data, and AI for customer and employee experiences.

What you will do

• Design, build, test, and iterate AI and Agentic Virtual Agent experiences in hirify.global Cloud.
• Develop lightweight applications, integrations, prototypes, and automation using hirify.global Cloud APIs, SDKs, and extensibility capabilities.
• Use AI-assisted development for solution design, code generation, refactoring, debugging, testing, and documentation.
• Convert successful prototypes into scalable, reusable assets for solution consultants, sales teams, partners, customers, and internal stakeholders.
• Identify repeatable use cases and gaps in existing technical solutions in collaboration with internal teams.
• Track hirify.global Cloud AI capabilities and emerging CX technology trends, turning them into practical solutions.

Requirements

• Hands-on application development experience with JavaScript, TypeScript, Python, or equivalent.
• Experience with REST APIs, SDKs, authentication, OAuth, JSON, webhooks, Git, and cloud application patterns.
• Experience using AI-first development environments and coding agents across the development lifecycle.
• Ability to evaluate AI-generated code for correctness, security, maintainability, and business outcomes.
• Experience building AI-powered customer experience solutions, virtual agents, bots, automation flows, agent-assist experiences, or agentic workflows.
• Professional fluency in English and Italian is required.

Nice to have

• Production or customer-facing experience with Agentic Virtual Agents, conversational AI, Generative AI, Agent Assist, knowledge automation, or orchestration solutions.
• Knowledge of contact center operations, customer experience strategy, workforce engagement, digital engagement, routing, analytics, or CRM integrations.
• Experience with AWS or comparable cloud platforms and deployment patterns.

Culture & Benefits

• Flexible-first ways of working within a global team.
• Mentorship, learning programs, leadership development, and education support.
• Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored employee and family programs.
• AI-powered technology used by more than 8,000 organizations worldwide.

Hiring process

• Application review by Talent Acquisition and the hiring team.
• Zoom interview followed by meetings with the hiring manager and interview team.
• Usually no more than five interviews before final steps.