Customer Relations Co-ordinator (Maternity Cover)

Location: Thetford Business Centre, Thetford, Norfolk, UK. Optional blended working is available, but the role can only be worked in the UK and not overseas. Occasional travel across England is required, with regular rota-based weekend, public holiday, privilege holiday, and evening work.

Salary: £30,105 per annum.

Company

hirify.global is a Civil Service organisation managing and growing England’s forests, creating public experiences, supporting wildlife, improving air quality, and producing sustainable timber.

What you will do

• Coordinate activities within the national Customer Relations Team.
• Support membership operations and event ticketing.
• Coordinate advance admission sales and fundraising activity.
• Support customer relationship management (CRM) activity.
• Help place customers at the centre of business efficiency and revenue-growth initiatives.

Requirements

• Ability to work in the UK; overseas working is not permitted.
• Availability to work 37 hours per week across five days, Monday to Sunday.
• Availability for regular rota-based weekend, public holiday, privilege holiday, and evening shifts.
• Accurate spoken English is required.
• Successful candidates must complete a criminal record check and baseline personnel security standard check.
• Ability to travel occasionally across England.

Culture & Benefits

• Civil Service Defined Benefit Pension Scheme with an average employer contribution of 28.97%.
• 25 days of annual leave, increasing to 30 days with service, plus bank holidays.
• Employee discounts through the STaR benefits scheme.
• Free parking at hirify.global sites and free entry to the Westonbirt and Bedgebury National Arboretums.
• Career development support, continuing professional development, individual learning plans, and sponsored professional memberships.
• Optional blended working from home and Forestry Commission workplaces, subject to role requirements and business needs.

Hiring process

• Submit a 200-word statement on relevant experience and career history plus a personal statement of no more than 500 words.
• Interview assessment covers Communicating and Influencing, Delivering at Pace, Managing a Quality Service, and Working Together.
• Additional assessment may include experience, strength-based questions, and a presentation, practical, or written technical task.