Technical Account Manager (TAM) (AI)

Location: Mountain View, California, United States; hybrid schedule with 3 days in the office and 2 days remote. Travel averages 25%.

Yearly salary: $157,000–$165,000

Company

hirify.global provides an agentic experience platform that uses customer data, AI agents, and automation to support marketing, engagement, retention, and growth.

What you will do

• Serve as the technical authority and primary escalation point for complex customer and partner challenges.
• Design data connectivity, ingestion architectures, implementation approaches, and end-to-end technical solutions.
• Lead technical deep dives, knowledge-transfer sessions, and implementation guidance for customers and partners.
• Monitor and optimize customer environments, identify platform improvements, and communicate technical status and recommendations.
• Create solution architecture documents, implementation guides, technical documentation, and best-practice recommendations.
• Guide adoption and deployment of Treasure Code, Treasure Studio, AI Agent Foundry, Audience Agents, and Custom Agents from proof of concept through production.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
• 5+ years of experience in technical consulting or solutions architecture.
• Strong experience with data connectivity, ingestion architectures, solution architecture, system design, and data engineering.
• Advanced SQL knowledge, data modeling experience, and experience with ETL/ELT processes and data pipeline design.
• Basic understanding of AdTech and MarTech ecosystems, plus strong technical documentation and communication skills.
• Ability to work from the Mountain View office 3 days per week and travel approximately 25%.

Nice to have

• Experience with Treasure Data or similar customer data platforms.
• Advanced knowledge of marketing technology and advertising technology landscapes.
• Expertise in advanced data modeling, machine learning and AI applications, real-time data processing, or privacy and compliance architecture.
• Familiarity with prompt engineering, AI agent configuration, conversational AI workflows, or agile development methodologies.
• Background in partner- or customer-facing technical roles.

Culture & Benefits

• Culture centered on honesty, reliability, openness, humility, initiative, and customer focus.
• Medical, dental, and vision plans, plus an Employee Assistance Program.
• Company-paid life insurance, short- and long-term disability coverage, and a 401(k) with a 4% company match.
• Restricted Stock Units and flexible time off.
• Up to 26 weeks of paid parental leave and reproductive health and family-building support.
• Hybrid work under the Global Hybrid Working Policy.