IT Support Engineer

Location: Remote anywhere in New Zealand

Annual base salary: NZ$106,000–NZ$138,000, plus potential equity and discretionary bonus.

Company

hirify.global provides cybersecurity threat hunting, detection, and remediation technology for commercial customers worldwide.

What you will do

• Provide escalated technical support for laptops, SaaS applications, availability, and identity-related issues.
• Manage onboarding, offboarding, device provisioning, access management, hardware inventory, warranties, and refresh cycles.
• Administer secure endpoints and access technologies including Microsoft Intune, Jamf, Microsoft Entra, Auth0, AWS VPN, and 1Password.
• Drive automation and scripting projects using PowerShell, shell scripting, and/or Python.
• Create operational playbooks and documentation, log incidents and changes in Jira Service Management, and reduce recurring escalations through process improvements.

Requirements

• 6+ years of IT experience, including at least 3 years in systems administration.
• Experience supporting both macOS and Windows.
• Hands-on administration of Microsoft 365 and Azure Active Directory/Entra ID, with knowledge of Slack, Google Workspace, and Zoom.
• Understanding of IAM concepts including SSO, MFA, ZTNA, PAM/JIT, and IdP.
• Experience with MDM platforms, ticketing systems, and RPA tools, plus understanding of ITIL.
• Strong independent problem-solving, communication, ownership, and service orientation.

Culture & Benefits

• Remote-first environment with teammates around the world.
• Daytime-focused schedule with occasional after-hours support.
• Small IT team supporting approximately 230 employees, with visible ownership and opportunities to grow.
• International employees receive benefits according to local market standards and applicable country requirements.
• Equity participation is available globally, with details varying by location and employment structure.