2 дня назад
Desktop Support Engineer (IT Services)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Desktop Support Engineer (IT Services): Providing premium onsite and remote workplace technology support for senior executives and high-profile employees in a corporate environment with an accent on VIP service, endpoint troubleshooting, AV systems, and security. Focus on resolving complex hardware, software, network, and access issues, managing executive devices and incidents, and supporting high-pressure meetings and events.
Location: Fort Lauderdale, Florida, United States; onsite support is required for executive offices, board meetings, conferences, and high-profile events.
Company
IT Services organization supporting commercial and federal clients with workplace technology and technical support services.
What you will do
- Diagnose and resolve hardware, software, network, mobile device, and AV issues across Windows, macOS, iOS, and Android environments.
- Provide personalized onsite and remote support for senior executives, high-profile employees, administrative assistants, and key stakeholders.
- Configure and troubleshoot Microsoft Teams, Zoom, Slack, Microsoft 365, Google Workspace, VPNs, mobile device management, and remote access.
- Support board meetings, conferences, executive events, conference rooms, digital displays, and other high-end AV equipment.
- Manage VIP device inventory, upgrades, replacements, incidents, and service requests in ServiceNow.
- Coordinate escalations with the Service Delivery Manager, vendors, internal teams, and customer security teams.
Requirements
- 5+ years of experience in IT support, workplace technology, or a related field.
- Experience supporting C-level executives, high-profile clients, and their administrative assistants in enterprise corporate environments.
- Expertise in Windows, macOS, iOS, and Android, with strong knowledge of networking, VPNs, enterprise security, and remote troubleshooting.
- Experience with ITSM tools such as ServiceNow or Jira.
- Exceptional customer service, communication, problem-solving, and ability to work effectively under pressure.
- Certifications such as ITIL, Microsoft Certified: Modern Desktop Administrator, Apple ACSP, or CompTIA A+.
Nice to have
- Familiarity with AV systems, video conferencing solutions, and executive meeting room technology.
Culture & Benefits
- Two-month contract with potential extension.
- Premium IT concierge support for senior and high-profile stakeholders.
- Work includes executive events, corporate technology environments, and high-priority technical incidents.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →