Collections Associate (Accounts Receivable)

Location: Hybrid in Fairlawn, Ohio, USA

Company

hirify.global is hiring for an accounting role focused on collections, accounts receivable, credit management, and customer payment resolution.

What you will do

• Review accounts receivable aging daily, prioritize outreach, post payments, and reconcile related accounts.
• Contact customers by phone, email, and letter to secure payments and negotiate documented payment plans.
• Resolve billing discrepancies, short pays, and payment disputes in coordination with Sales and Customer Service.
• Maintain collection notes and account histories and prepare monthly, quarterly, and annual aging and bad-debt reports.
• Escalate chronically delinquent accounts, process credit card payments, and coordinate agency or legal referrals.
• Manage credit holds, payment terms, billing statements, subscription data, and compliance with applicable debt collection laws.

Requirements

• High school diploma or GED.
• At least 3 years of experience in collections, accounts receivable, or credit support.
• Experience negotiating payments and managing past-due accounts.
• Working knowledge of FDCPA and collections best practices.
• Advanced Excel skills, including pivot tables and VLOOKUP/XLOOKUP.
• Strong communication, organization, relationship-building, and multitasking skills, with comfort handling high-volume outbound calls.

Culture & Benefits

• Medical, dental, and vision benefits from the first day.
• 401(k) plan with company match.
• Unlimited flexible time off and 10 company-paid holidays.
• Professional development programs and tuition assistance.
• Employee resource groups and exclusive employee discounts.