Payments Operations Specialist (Fintech)

Location: Remote within approximately a 70-mile radius of offices in Allen, Texas; Lenexa, Kansas; Springfield or Monett, Missouri; Birmingham, Alabama; Louisville, Kentucky; Troy, Michigan; or Charlotte, North Carolina. Occasional onsite interviews or in-person onboarding may be required.

Company

hirify.global provides technology and payment solutions for community banks and credit unions.

What you will do

• Monitor and schedule inbound and outbound file transfers and reconcile related information.
• Maintain operating records, checklists, and procedures while ensuring compliance with policies.
• Research ACH transactions, support communications between RDFIs and customers, and process disputed ACH transactions.
• Investigate, resolve, and escalate payment and check exceptions.
• Provide courteous operational support to customers and internal users.
• Train on multiple processes and provide after-hours coverage to support critical payment processing.

Requirements

• At least 2 years of experience in the financial industry or payment operations.
• Availability Monday through Friday from 2:00 PM to 11:00 PM CST; the end time may vary during peak processing demands.
• Availability for occasional Sundays and holidays on a rotating basis.
• Strong analytical, problem-solving, organizational, and attention-to-detail skills.
• Ability to manage multiple priorities, meet deadlines, work independently, and handle confidential materials.
• Proficiency with Word, Excel, PowerPoint, and email applications.

Nice to have

• Accredited ACH Professional (AAP) certification.
• Strong customer service and communication skills.
• Accurate and efficient typing skills.

Culture & Benefits

• Comprehensive benefits supporting physical, mental, and financial wellbeing.
• Culture focused on collaboration, inclusion, sustainability, and community impact.
• Work supporting secure data access, fraud mitigation, and payment and banking modernization.