Principal Presales Engineer (ISV)

Location: Remote in the United States; not eligible for hiring in Connecticut, New Jersey, New York, Washington, Pennsylvania, or the surrounding areas of San Francisco, Oakland, and San Jose. Approximately 25% travel is expected for customer and team meetings.

Salary: $138,872–$192,880 annually, depending on location. The role may also include equity and commissions.

Company

Twilio provides communications technology and APIs that help businesses and developers create personalized customer experiences.

What you will do

• Partner with Account Executives on qualification, demonstrations, proof-of-concepts, RFPs, technical documentation, presentations, and enablement sessions.
• Lead technical discovery and recommend best-practice solutions using Twilio APIs and Communications Products.
• Design, demonstrate, and present solutions that address customer communications needs and business challenges.
• Build trusted relationships with technical and nontechnical stakeholders, including executives and software engineers.
• Drive the technical design and execution of medium to large opportunities while contributing to architectural decisions and cross-functional work with Product.
• Share knowledge, create reusable demonstration materials, and mentor less experienced Solutions Engineers.

Requirements

• 8+ years of pre-sales experience selling complex technical products, or 10+ years supporting technical products with customer-facing delivery or consulting experience.
• Strong communication, presentation, storytelling, customer discovery, and technical solution design skills.
• Previous software development experience or working knowledge of relevant technical areas.
• Experience in telecom, SIP, contact centers, or security, along with familiarity with sales methodologies.
• Bachelor’s or master’s degree in engineering, mathematics, computer science, or equivalent practical experience.
• Must be eligible to work remotely in the United States within the stated location restrictions.

Nice to have

• Familiarity with Amazon Web Services, Google Cloud, Microsoft Azure, and cloud application architecture.

Culture & Benefits

• Remote-first work with occasional in-person team gatherings, functional off-sites, or customer meetings.
• Healthcare insurance, retirement savings through a 401(k), paid sick time, paid personal time off, and paid parental leave.
• Wellness leave, competitive pay, potential equity participation, and commissions.
• Opportunities for volunteering and community support.

Hiring process

• Applications are intended to be accepted until October 24, 2026, subject to business needs.
• The hiring process includes formal interviews; Twilio uses AI to support process efficiency while final decisions are made by employees.