Principal Presales Engineer (ISV)

Location: Remote within the United States; not eligible for candidates in Connecticut, New Jersey, New York, Washington, Pennsylvania, or the surrounding areas of San Francisco, Oakland, and San Jose, California. Approximately 25% travel is required for customer and team meetings.

Salary: $138,872–$173,590 for candidates based in Colorado, Hawaii, Minnesota, or Vermont; $146,592–$183,240 for Washington D.C., Illinois, Maryland, Massachusetts, or California outside the San Francisco Bay Area; $154,304–$192,880 for New York, New Jersey, Washington State, or the San Francisco Bay Area. The role may also include equity and commissions.

Company

Twilio provides communications solutions and APIs that help businesses and developers create personalized customer experiences.

What you will do

• Partner with Account Executives on qualification, demonstrations, proofs of concept, RFPs, technical documentation, presentations, and enablement sessions.
• Lead technical discovery and recommend best-practice solutions using Twilio APIs and Communications Products.
• Design, demonstrate, and present innovative architectures that address customer communications challenges.
• Build complex, interactive product demonstrations for technical and nontechnical stakeholders.
• Support the design and execution of medium to large opportunities and contribute to architectural decisions.
• Share knowledge, create reusable demonstration materials, coordinate with Product, and mentor Solutions Engineers.

Requirements

• 8+ years of pre-sales experience selling complex technical products, or 10+ years of professional experience supporting technical products with customer-facing delivery or consulting experience.
• Excellent communication, presentation, and storytelling skills, with the ability to engage audiences at multiple levels.
• Ability to understand customer communications needs and guide customers toward technical solutions.
• Previous software development experience or working knowledge in relevant technical areas.
• Experience in telecom, SIP, contact center, or security, plus familiarity with sales methodologies.
• Bachelor’s or master’s degree in engineering, mathematics, computer science, or equivalent practical experience.

Nice to have

• Familiarity with Amazon Web Services, Google Cloud, Microsoft Azure, and cloud application architecture.

Culture & Benefits

• Remote-first work with occasional in-person team gatherings, functional off-sites, or customer meetings.
• Competitive pay, generous time off, parental and wellness leave, healthcare insurance, and a 401(k) retirement program.
• Paid sick time, paid personal time off, and paid parental leave, with offerings varying by location.
• Opportunities to contribute through volunteering and community support programs.

Hiring process

• Applications are intended to remain open until October 24, 2026, subject to business needs.
• Twilio uses AI to support hiring efficiency, while hiring decisions are made by employees through a formal interview process.