Customer Success Manager WA (Junior) (Cloud Software)

Location: Perth, Australia

Company

Global provider of software, cloud, data, and AI solutions operating across more than 70 countries with over 13,000 professionals.

What you will do

• Act as the primary contact for partners across the organization.
• Develop and manage strategic partner relationships across Western Australia.
• Create partner plans and align initiatives with partners’ business strategies and challenges.
• Coordinate with sales, product, services, delivery, and leadership teams to support partner success.
• Own the sales and service delivery process for assigned partners.
• Monitor market trends, competitors, and industry developments to identify opportunities.

Requirements

• 3+ years of experience in account management or channel partner sales, preferably in the IT industry.
• Knowledge of IT infrastructure and hosting environments.
• Understanding of hybrid, public, and private cloud solutions.
• Knowledge of software licensing and cloud subscriptions; Microsoft experience is advantageous.
• Ability to understand customer business requirements and licensing needs across multiple vendors.
• Strong relationship-building, customer-centric, and strategic sales skills.

Culture & Benefits

• Supportive, diverse, and inclusive working environment.
• Opportunities to work across borders and collaborate with international teams.
• Learning and development programs supporting continuous professional growth.
• Reasonable workplace adjustments are available during the recruitment process.